FAQs - Property Management

A property management company handles tenant screening, rent collection, maintenance, and legal issues, saving you time and ensuring your property is well-maintained and compliant with regulations.

We manage a variety of properties, including residential single-family homes, units, apartments, and commercial properties.

Services typically include tenant screening, lease administration, rent collection, property maintenance, inspections, financial reporting, and handling tenant disputes.

We conduct a comprehensive market analysis to set a competitive and fair rental rate that maximizes your return while ensuring the property remains attractive to potential tenants

Tenants can submit maintenance requests online via our tenant portal or app or direct to their property manager, and we ensure timely and efficient repairs by coordinating with trusted and qualified tradespeople.

Fees are usually a percentage of the monthly rental income, with additional charges for specific services like leasing and re-letting.

We offer multiple payment options for tenants, including online payments, and have a strict process for following up on late payments.

We follow the Residential Tenancy Act, providing proper notices, and handling the legal process to ensure a smooth and lawful eviction if necessary.

We conduct thorough background checks, including ID checks, credit history, rental history, and employment verification.

We maintain open and transparent communication with tenants through various channels such as email, phone, and a tenant portal.

Property owners typically receive detailed monthly and annual financial reports outlining income, expenses, and other relevant financial information. We also have 24 hour access to the property details which can be accessed at anytime from anywhere.

Yes, we provide an online portal where property owners can access financial reports, lease documents, and other important information at anytime.

We conduct regular inspections, including move-in, move-out, and routine inspections, to ensure the property is well-maintained and address any issues early.

Yes, we offer customisable service plans to meet the specific needs and preferences of each property owner.

The level of involvement is up to you. We can handle all aspects of management or collaborate with you on specific areas.

Yes, we manage property listings, marketing strategies, and lease agreements to attract and secure quality tenants.